Privacy Policy

1. Information We Gather We may gather the following types of information: a. Personal Information - Contact Information: Your name, email address, phone number, and mailing address when you place an, create an account, or reach out to us. - Payment Information: Credit card details or other payment processed securely through third-party payment processors. - Account Information: Username, password, and preferences if you set up an account on our website. b. Non-Personal Information - Browsing Data: IP address, browser type, device information, and pages visited on our site, collected via cookies similar technologies. - Usage Data: Information about your interactions with our website, such as products viewed or added to your cart. - Marketing Preferences: Your choices regarding newsletters promotional communications. c. Information from Third Parties We may obtain information from third parties, like social media platforms or marketing partners, when you interact our ads or link your account.

2. How We Utilize Your Information We use your information to: - Process and fulfill your orders including shipping bath products and managing returns. - Communicate with you regarding your orders, account, or customer service inquiries. - Enhance our website, products, and services through analytics and user feedback. - Send promotional emails or newsletters about new bath products, offers, or events (you can opt out anytime). - Prevent fraud and maintain the security of our website and transactions. - Comply with legal obligations, such as tax or consumer protection laws.

3. How We Share Your Information We do not sell your personal information. We may share your information with: - Service Providers: Third parties that assist with payment processing, product shipping, website hosting, or data analysis, who are contractually obligated to safeguard your information. - Legal Compliance: Authorities or regulators when legally required or to protect our rights. - Transfers: In the case of a merger, acquisition, or sale of our assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies We utilize cookies and similar technologies to improve your experience, monitor website usage, and provide personalized ads. You can manage your cookie preferences via your browser settings or our website’s cookie consent tool.

5 Your Options - Account Information: You can update or your account by logging in or contacting us at admin@naturalcollective.ca. - Marketing Communications: Opt out of promotional emails by clicking the "unsubscribe" link in any email or reaching out to us. - Cookies: Modify your browser settings to disable cookies, although this may impact website functionality.

6. Data Security We implement reasonable security measures, such as encryption and secure payment gateways, to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.

7. Data Retention We retain your personal information only as long as necessary to meet the purposes outlined in this policy or as required by law. For example, we keep order information for tax and accounting purposes.

8. International Data Transfers If you located outside Canada, your information may be transferred to and processed in Canada. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

9. Children’s Privacy Our services are not intended for individuals under 16. We do not knowingly collect personal information from children. If we discover that we have collected such information, we will delete it promptly.

10. Your Rights Depending on your location, you may have the following rights regarding your personal information: - Access, correct, or delete your data. - Restrict or object to certain data processing. - Request data portability. - Lodge a complaint with a data protection authority. To exercise these rights, contact us at nanaimobathbar@naturalcollective.ca.

11. Third-Party Links Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review policies.

12. Changes to This Privacy Policy We may update this Privacy Policy to reflect changes in our practices or requirements. We will notify you of significant changes by posting the revised policy on our website with an updated effective date.