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Terms & Conditions

A legal disclaimer

Welcome to the Nanaimo Bath Bar website (the "Website"). By accessing or using this Website, you agree to be bound by the following Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use the Website. These Terms apply to all visitors, users, and customers who access or make purchases through the Website.

Terms & Conditions 

1. General Information

Nanaimo Bath Bar ("we," "us," or "our") operates this Website to provide information about our products and services and to facilitate online purchases. We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Website. Your continued use of the Website after such changes constitutes your acceptance of the updated Terms.

2. Use of the Website

  1. **Eligibility**: You must be at least 18 years old or have the consent of a parent or guardian to use this Website.

  2. **Permitted Use**: You may use the Website for lawful purposes only, including browsing, purchasing products, or contacting us. You agree not to engage in any activity that disrupts or interferes with the Website's functionality or security.

  3. **Prohibited Conduct**: You may not:

    • Use the Website to transmit harmful code, malware, or viruses.

    • Attempt to gain unauthorized access to our systems or user accounts.

    • Copy, reproduce, or distribute Website content without prior written permission.

3. Product Purchases

  1. Product Descriptions: We strive to provide accurate descriptions, images, and pricing for all products listed on the Website. However, we do not guarantee that all information is error-free. We reserve the right to correct any errors and update product information at any time.

  2. Pricing and Payment: All prices are listed in CDN and are subject to change without notice. You agree to pay the total amount due at the time of purchase, including applicable taxes and shipping fees. We accept payments through credit cards or e-transfer.

  3. Order Acceptance: Your order is an offer to purchase. We reserve the right to accept or reject any order at our discretion. You will be notified if an order is rejected.

  4. Shipping and Delivery: We will ship products to the address provided during checkout. Shipping times and costs vary based on location and selected shipping method. We are not responsible for delays caused by third-party carriers or unforeseen circumstances.

4. Returns and Refunds

  1. Return Policy: You may return eligible products within 30 days of delivery, provided they are unused, in original packaging, and in resalable condition. To initiate a return, contact us at admin@naturalcollective.ca.

  2. Refunds: Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned product. Shipping costs are non-refundable unless the return is due to our error.

  3. Non-Returnable Items: Certain items, such as opened or used products, may not be eligible for return due to health and safety regulations.

5. Intellectual Property

All content on the Website, including text, images, logos, and designs, is the property of Nanaimo Bath Bar or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our express written consent.

6. User Accounts

If you create an account on the Website, you are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts at our discretion.

7. Privacy

Your use of the Website is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review the Privacy Policy for more details.

8. Limitation of Liability

To the fullest extent permitted by law, Nanaimo Bath Bar shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website or purchase of products, including but not limited to loss of profits, data, or use. Our total liability for any claim shall not exceed the amount you paid for the product or service giving rise to the claim.

9. Disclaimer of Warranties

The Website and all products are provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Website will be uninterrupted, error-free, or free of viruses.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of British Columbia, Canada. Any disputes arising from these Terms or your use of the Website shall be resolved through mediation or arbitration before pursuing legal action. Any legal action must be brought in the courts of The Province of British Columbia.

11. Termination

We reserve the right to terminate or restrict your access to the Website at any time, without notice, for any reason, including violation of these Terms.

12. Contact Information

If you have questions about these Terms or our services, please contact us at:

  1. Email: admin@naturalcollective.ca

  2. Mailing Address: 1965 Coal Tyee Trail, Nanaimo BC V9S 6J3

By using the Nanaimo Bath Bar Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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