Refund Policy

Eligibility for Returns

Timeframe: Items must be returned within 30 days of the original purchase date.
Condition: Products must be unused, in their original packaging, and in the same condition as when received.
Proof of Purchase: A receipt or order confirmation is required for all returns.
Non-Returnable Items: Personalized items, perishable goods, or items marked as final sale cannot be returned.

Contact Us: Reach out to our customer service team at support admin@naturalcollective.ca initiate a return. Provide your order number and reason for the return.
Approval: We will review your request and provide a return instruction.
Ship the Item: Package the item securely and include order summery. Ship to: Natural Collective: 1965 Coal Tyee Trail, Nanaimo BC V9R 6J3
Inspection: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Processing Time: Approved refunds will be processed within 7-10 business days of receiving the return.
Refund Method: Refunds will be issued to the original payment method.
Shipping Costs: Original shipping costs are non-refundable, and customers are responsible for return shipping costs unless the item is defective or incorrect.

We offer exchanges for items of equal or lesser value, subject to availability. If the new item is more expensive, you will be charged the difference.
Contact us within 30 days to arrange an exchange, following the same process as returns.

If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will cover return shipping costs and provide a replacement or full refund, based on your preference and availability.

If you have any questions about our return policy, please contact us at Admin@naturalcollective.ca. Our team is here to assist you!