Accessibility Statement

What web accessibility is

An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.

Physical Accessibility at Markets

Market Stalls: We design our market stalls to be approachable, with clear pathways and displays at accessible heights where possible. If you have specific mobility needs, please let us know, and we will do our best to accommodate you.
Product Interaction: We offer assistance with product sampling and provide verbal descriptions of our soaps and lotions for customers with visual impairments.
Service Animals: We welcome service animals at our market stalls in accordance with local regulations.

Online Accessibility

For customers visiting our website or social media pages:

We aim to ensure our website is navigable and compatible with screen readers and other assistive technologies.
Product descriptions are clear and concise to assist all users.
We are working to improve text contrast, font sizes, and alt text for images to enhance usability.

Limitations

As a home-based business, we face resource constraints that may limit our ability to fully comply with all accessibility standards, such as WCAG 2.1. However, we are committed to ongoing improvements and welcome feedback to better serve our customers.

How to Provide Feedback

If you encounter accessibility barriers at our market stalls or online, please contact us. We value your input and will work to address your concerns promptly. Reach out to us at:

Natural Collective
info@naturalcollective.ca
250-618-7109

Ongoing Efforts

We regularly review our practices to improve accessibility. This includes training our team to assist customers with diverse needs and seeking cost-effective ways to enhance our online and physical presence.

Thank you for choosing Nanaimo Bath Bar. We are dedicated to making our bath soaps and lotions accessible to all while fostering an inclusive shopping experience at local markets.